Contact & Support
You have got a question? We are here for you! Check out the Jam Circle forum for technical support or simply drop us a line here.
Member Support
We provide a full support platform for Members on our Jam Circle platform. Please submit your account or technical issues there.
Common Questions (FAQ)
How does 30 day money back guarantee work?
Live sessions are not a part of any membership and are not run on a regular basis. They are purely a good will and a spontaneous event. Whenever we run live sessions all members get free access to them, it’s a gift, while non-members can pay to access them. We do not have a schedule of the live session, we announce them as we go. Members always get notified first via newsletter.
Redirected to Pricing Plans page but I have an active membership
Sometimes the system requires an hour to add your permissions on the courses. Occasionally new signups need to be checked by the admins. Feel free to contact our web support tech manager Andrew using the Whatsapp support chat box, or email support@secretsofsolo.com if you still cannot access the courses.
Jam circle does not allow me to see everything
Just sign out of Jam Circle / Secrets of Solo, and then back in again. This forces Jam Circle to reacquire your user level. If you still cannot see the full Jam Circle, get in touch with our support manager Andrew using the Whatsapp chat or email support@secretsofsolo.com.
No sound / volume on some lesson videos
Occasionally on some lessons the volume control loads in “muted” position (because of video “autoplay”). Turn it up and you will have full sound!
I want to stop my membership from renewing
You can stop the renewal of your subscription by yourself at any time in your Membership settings. Click on the icon in the top right corner to access the settings. Your user account will remain active but limited to a basic level. Ksenia will occasionally reach out to you with updates, offers, special tips and other news.
If you want to completely shutdown your account just send us an email and we’ll remove you from all mailing lists and permanently erase your account.